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Common problems and how to fix them. If none of these help, reach out from the contact page.
Make sure a supported wallet extension (Leather, Xverse, or Asigna) is installed and unlocked, then refresh the page so ThesisLock can detect it. If the popup does not appear, check that your browser is not blocking it and that the extension is set to Stacks mainnet.
Stacks blocks settle on Bitcoin, so a transaction can take several minutes to confirm. Give it time, and open the transaction in the explorer to see its status. ThesisLock keeps polling and updates the page automatically once it confirms.
A different hash means the file is not byte-for-byte identical to the one that was anchored. Even a small edit, a re-save, or a format conversion changes the hash. Re-download or restore the original file and try again.
Single anchors verify by hash alone, but batch anchors are recorded under the wallet that made them. If the document was batch anchored, add the owner to the request with ?owner=their-principal so the badge can find it.
Stats and other live data come from the public Hiro API, which can occasionally be slow or briefly unavailable. Check the status page to see whether the API is healthy, then refresh in a moment.
The transaction may still be pending, so wait a few minutes and reload. If the document was anchored in a batch or to a group, include the owner with ?owner=their-principal, since those records are keyed by wallet.
ThesisLock uses whichever account your wallet has active. Disconnect, switch to the account you want inside the wallet extension, then reconnect so the app reads the right address.
Anchor history is read from the chain for the connected wallet, so confirm the correct account is connected. If you just anchored, the transaction may still be confirming, and it appears once it lands on chain.
ThesisLock caches assets for offline use through a service worker, which can occasionally serve an old page. Refresh, and if the problem persists, reload while bypassing the cache or clear the site data for this domain.